Privacy Policy

Last updated: August 11, 2026

Basix Brands LLC ("Basix for Men," "we," "us") operates https://basixformen.com and the patient portal at https://patient.basixformen.com. This policy explains what we collect, why, who we share it with, and what you can ask us to do about it.

Basix for Men is a technology platform. We are not a medical practice and we do not provide medical advice. Treatment decisions are made by licensed healthcare providers who are independent of us. Those providers and the pharmacies that dispense your medication maintain their own privacy practices in addition to this policy.

Information we collect

Information you give us. Name, email address, phone number, date of birth, shipping and billing address, and account credentials.

Health information. If you request treatment, we collect the answers to your medical intake questionnaire, your medical history, medications and allergies you report, and any photographs or messages you send to your provider. We also receive the outcome of your provider's review and your prescription and refill status.

Order and payment information. Products purchased, order history, subscription status, and the last four digits and expiry of your payment card. We do not receive or store full card numbers. Payments are processed by Shopify and its payment processors.

Technical information. IP address, browser and device type, pages viewed, referring site, and similar analytics data collected through cookies and comparable technologies.

We do not knowingly collect information from anyone under 18. Treatment through this site is available only to adults 18 or older.

How we use it

• To create and maintain your account and patient record
• To route your intake to a licensed provider for review
• To transmit an authorized prescription to a pharmacy and fulfill your order
• To manage subscriptions, billing, renewals, and cancellations
• To send transactional messages about your order, shipment, and treatment
• To provide customer support and respond to your questions
• To detect fraud, secure our systems, and meet legal obligations
• To send marketing email, only if you opted in, and only until you opt out

We do not use your health information for advertising, and we do not build advertising audiences from it.

Who we share it with

We share the minimum necessary with:

• Licensed healthcare providers who review your intake and determine whether treatment is appropriate
• Pharmacies that dispense and ship medication prescribed to you
• Telegra MD, the telehealth platform that connects your intake to providers and pharmacies
• Shopify, which hosts our store and processes payments
• Appstle, which manages subscription billing
• Infrastructure and email vendors that host the patient portal and deliver transactional email on our behalf
• Shipping carriers, for delivery and tracking
• Professional advisors, or a successor in a merger, acquisition, or sale of assets
• Government or law enforcement, where we are legally required to, or where necessary to protect someone's safety

We do not sell your personal information, and we do not sell or share consumer health data. We do not share health information with third parties for their own marketing purposes.

Cookies and analytics

Our store uses cookies to keep your cart and session working, to remember preferences, and to measure how the site performs. You can block or delete cookies in your browser, though parts of the site may stop working. Where required, we honor Global Privacy Control signals as an opt-out of sale or sharing.

Your rights

Depending on where you live, you may have the right to:

• Know what personal information we hold about you and get a copy
• Correct information that is inaccurate
• Delete information, subject to our legal and medical record-keeping obligations
• Opt out of sale, sharing, or targeted advertising (we do not do these)
• Withdraw consent for the processing of consumer health data
• Not be discriminated against for exercising any of these rights

To make a request, email support@basixformen.com. We will verify your identity before acting. You may use an authorized agent. If we decline a request we will tell you why, and you may appeal by replying to our response.

Health records created in the course of your treatment are subject to retention requirements that can prevent deletion. Where that applies, we will tell you what we kept and why.

Notice for California residents

We are based in California, and California residents have specific rights under the California Consumer Privacy Act as amended by the CPRA.

Categories we collect. Identifiers (name, email, phone, address, IP address); customer records (billing and shipping details, partial payment card data); commercial information (orders, subscriptions); internet activity (pages viewed, referring site); and sensitive personal information in the form of health information you provide in your medical intake.

Sources. Directly from you; from the licensed providers and pharmacies who treat and dispense to you; and automatically from your device when you use the site.

Purposes. The purposes listed under "How we use it" above. We use sensitive personal information only to provide the service you requested, and we do not use or disclose it to infer characteristics about you.

No sale, no sharing, no targeted advertising. We have not sold or shared personal information, as those terms are defined by the CCPA, in the preceding twelve months, and we do not sell or share the personal information of minors under 16. Because we do not sell or share, there is no "Do Not Sell or Share My Personal Information" mechanism to use, but you may still contact us with any request below.

Exercising your rights. Email support@basixformen.com to request access, correction, deletion, or a limit on the use of sensitive personal information. We respond within 45 days and may extend once where permitted. We will not deny you goods or services, charge you a different price, or give you a lesser quality of service for exercising a right.

Shine the Light. California Civil Code section 1798.83 lets residents request information about disclosure of personal information to third parties for their direct marketing purposes. We make no such disclosures.

Retention

We keep account and order information for as long as your account is active and for the period required by tax, accounting, and consumer protection law afterward. Medical records are retained for the period required by the law of the state where you were treated.

Security

We use encryption in transit, access controls, and audit logging. No system is perfectly secure. If we learn of a breach affecting your information, we will notify you as required by law.

Where your information is processed

We operate in the United States and our service is intended for US residents only. If you access the site from elsewhere, your information will be processed in the United States.

Changes

If we make a material change, we will update the date at the top of this page and, where required, notify you directly.

Contact

Basix Brands LLC
5665 W. Wilshire Blvd #1242
Los Angeles, CA 90036
United States
support@basixformen.com